FAQ

Is Microsoft Access still relevant?
  • Yes. When paired with a PostgreSQL back-end, Access remains a powerful, cost-effective front-end for bespoke business apps.
  • Development time is relatively shorter because of the feature-rich development environment and tools available within MS Access.
  • It’s a tried-and-tested platform used around the world in just about every sector.
Do you only work with Microsoft Access systems?
  • Not at all. SaaS integration with Mobile Apps is fast becoming our new specialization area.
  • Development time with SaaS and Mobile Applications is just a bit more complex and takes a bit longer
  • MS Access is more suited to a Desktop Application, whereas a SaaS system is Browser based and as such accessible from anywhere in the world.
Can you migrate my legacy Access database to an online system?
  • Absolutely. We design a safe migration path, add indexes and server-side logic where it makes sense, and clean up queries for performance.
  • In most instances your existing data can be imported into the new system with minimal data loss (if any).
  • Your existing user interface can also be upgraded to a more modern, user-friendly environment if requested.
Do you offer ongoing support?
  • Yes. Truth be told, once you start with a database application you will need support at some point, because users make mistakes or a PC can be infected with a virus, etc.
  • We try our best to minimise user mistakes in the design, but sometimes something unexpected happens and you need support to fix it.
  • Support is provided on a first-come-first-served basis and in many instances we respond within the hour.
  • Often, we can fix the problem through direct access to the database and no remote connection to the user’s PC is required.
Must I have internet access?
  • That depends on the system we develop. In most cases you will need a decent internet connection.
  • On occasion we have developed a “closed system” where the back-end database runs on the company server with no external connection available.
  • If you don’t have an internet connection, then it isn’t possible to include mobile device integration.
What factors determine the cost and timeline?
  • Cost is determined by the SCOPE and SPECIFICATION of the system. Here is a simple example:
  • Imagine you hire a builder to build a boundary wall around your property — that is the SCOPE of the job.
  • The SPECIFICATION is that the wall must be 6ft high and painted brown.
  • If you later want it 8ft high and painted white, the SCOPE remains the same but the SPECIFICATION has changed.
  • Changes to the SPECIFICATION increase costs and extend the deadline because more materials and time are required.
What is your fee structure?
  • We charge an hourly rate for smaller projects and support services. This rate changes from time to time and is billed in 15 minute blocks.
  • A fixed daily fee is charged when we need to work on-site.
  • New projects typically require an upfront retainer before work starts (usually 15% of the total estimate).
  • A project estimate is calculated based on the SCOPE and SPECIFICATION and is often split into monthly payments across the estimated project duration.
  • SPECIFICATION changes affect the final cost and timeline.
  • Travel and accommodation expenses (when necessary) are for the client’s account.
  • Additional costs (API subscriptions, cloud servers, etc.) are for the client’s account.
  • SLAs are available for fixed monthly services such as server backups and remote support.
I’m interested. How do we get the ball rolling?
  • First step: contact us and we’ll set up a remote meeting.
  • During the meeting we can demo a few systems to give you an idea of what’s possible.
  • We’ll then provide a provisional estimate based on the information gathered.
  • Once accepted, we’ll require a signed Non-Disclosure Agreement (NDA).
  • After that, an invoice for the retainer will be issued.
  • If necessary, we’ll visit your premises and conduct interviews with key personnel to establish current processes and requirements.
  • A detailed design specification will then be prepared for approval, and the provisional estimate and timeline may be adjusted accordingly.